Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During busy periods, processing times may be slightly longer.

Shipping Destinations

We ship to both domestic and international locations.

If we are unable to ship to your location, we will notify you and issue a refund if necessary.

Estimated Delivery Times

Domestic Orders

  • Estimated delivery: 2–7 business days after dispatch.

International Orders

  • Estimated delivery: 7–21 business days after dispatch, depending on the destination and customs processing.

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, package size, and selected shipping method.

Any applicable taxes, customs duties, or import fees for international orders are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Delays

While we work with trusted shipping carriers, delays due to weather, customs inspections, carrier issues, or other unforeseen circumstances may occur. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team at richardsmithzeo@gmail.com. We are happy to assist you.